Privacy Policy

Privacy and Processing of Personal Data
To ensure we comply with GDPR we have to give you notice that we process your data as you have a customer account with BPG Sound and Lighting

When you purchase or hire goods or services from us we collect your:
• Name
• Trading Name
• Telephone Number
• Address
• Email Address

We will use this data to fulfil your purchase or hire of our goods and services.

We will enter these details into our secure order management system so that we can provide you with the best service possible and to protect your information. We will only use this data to answer your queries, respond to your communication or provide goods and services. We will also enter these details into our secure Customer Management system.

Retention of Data
We will keep your information until we no longer have any need to communicate with you or your event has been completed.

Where you have made a purchase or hire of our goods and services, we are processing this data because we have a contract with you to supply goods or services and we also have legal obligations to maintain financial information.

As a customer, we may send you important information about your purchase or hire, we do this on the basis of our contract with you.

In the future we may also send you information that may be of interest to you. We will do this on the basis of our legitimate interest to promote our services. You may opt-out of this information using the link that is provided on any email that you may receive.

The data is not passed to any third party, other than where required to fulfil our contractual obligations e.g. carrier or where a warranty or product registration requires it.



Use of Sub Contractors
We use employed staff or sometimes freelancers to provide some products or services to you. We also may need to share your personal data with these employees or freelasncers so that they can help us provide your chosen services. Our employees are not permitted to use such personal data for any other purposes than to carry out your chosen service i.e contacting you by phone prior to an event to advise of a delay or a question.

Your Rights

Under the General Data Protection Regulation, you have certain rights regarding your data.

• You have the right to ask us for a copy of any data we hold about you.
• You have a right to have any data that is incorrect, corrected.
• You have the right to object to the use of your data.
• You have the right to have your data provided to you to take elsewhere in a suitable format.
• You have the right to have your data deleted in certain circumstances.
• You have the right to lodge a complaint about the use of your data with the Information commissioner.


If you wish to exercise any of these rights, please contact our data controller - Ben Morrison - ben@bpgsoundandlighting.com

Details for the information commissioner and making a complaint can be found on the Information Commissioner's website at www.ico.org.uk.