FAQ

Q: What forms of ID are required to hire from BPG?

A: Three forms of ID are needed:
2: Original Photographic ID's (Drivers license & Passport) If you don't carry these please contact us prior to your hire.
1: Original Proof of address (Utility bill/Bank Statement) No older than 3 months old
* We may ask for a refundable deposit at our discretion & we may also ask for further ID.

Q. What areas do you cover?
A. We operate primarily across Surrey, Kent & London however we will operate in most areas of the South East and further afield.

Q. Where are you based?
A. We are based in Caterham, Surrey

Q. Do you charge for delivery?
A. Yes we charge 60 pence per mile both for deliveries and collections.
We must have an adequate, safe & secure space to load and unload which is near the venue.
If there are there any parking restrictions / access problems we MUST be told before the date of your event. Parking permits and/or adequate parking space for the delivery vehicles must be arranged and paid for by the client prior to delivery. If this is not done and parking tickets occur, outside of our control, the cost will be passed on to the client. Our crew / driver has the right to reasonably refuse to offload at a venue if she/he deems conditions to be unsafe

Q. When do you require payment?
A. Payments are required in advance of the booking date. If you are booking some way in advance then a deposit will be required. All payments are due no less than 30 days prior to your booking.

Q. What happens if am late returning ?
A. You must call us immediately once you know that you will be returning late. All hired equipment must be returned or made available for collection at or before the time agreed. For each day or part day it remains outstanding the hirer will be charged the daily hire rate for each outstanding item.

Q. What happens if I have a technical problem?
A.Throughout your hire we give you an emergency mobile number. Please do call us no matter how small the problem. If necessary we will come out to you to resolve any issue that cannot be done over the phone. We also have Facetime capability to assist with questions.

Q. Are you insured?
A. Yes. We carry full public liability insurance up to £5 million.

Q. Is the equipment safe?
A. Yes, all equipment is PAT tested regularly. If you require evidence of testing then please contact us a minimum of 7 days before your booking.

Q. What if am looking to hire some sound or lighting equipment but i cant see it on your website?
A. If there is something in particular that you are looking for and can't find it on our website, give us a call or send us an email.

Q. Do you use any hire contacts & what are your hire T&C's
A. All hires are subject to our conditions of Hire, copies of which are available on request (Hire contract can be found below**). We reserve the right to change prices and specifications without notice. All equipment remains the property BPG Sound and Lighting. A hirer cannot export, sell, lease, lend, sub-hire, modify (speaker drivers are checked) or dispose of any equipment, furthermore the location of all equipment must always be made known to us. Under UK law there are two basic terms that constitute a binding agreement. The verbal agreement will be binding if there was an agreement on the services to be performed and an agreement was reached on remuneration for this service. This agreement can be reached by a verbal exchange in person, via telephone or via an email.